Terms and Conditions
Last Updated: 3rd October 2025
Welcome to Wilding & Wonder! Throughout our Website, the terms “we”, “us” and “our” refer to Wilding & Wonder, which is a trading name of Wilding & Wonder Ltd. These Terms and Conditions ("Terms") govern your use of our Website at www.wildingandwonder.com ("Website"), and the purchase of our Products (“Products”) and Services (“Services’). By accessing or using our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree, please do not use our Website.
Our Website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our Products and Services to you.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
1. Using our Website
a. By using this Website, you confirm that:
i. You are at least 18 years old or have parental/guardian permission to use it.
ii. You agree to abide by these Terms and that your continued use of the Website will be taken to be your acceptance of them. If you do not accept these Terms but continue to use the Website, it will be without our permission.
b. By placing an order with Wilding & Wonder through the Website, you agree to be legally bound by these Terms, which you will be deemed to have read, understood and accepted, whether or not you have.
c. We do our best to maintain our Website, but we give no guarantee that any or all of the features of the Website will work, especially on different electronic devices.
d. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Website, and such altered Terms will replace any previous Terms. Your continued use of or access to the Website following the posting of any changes will be your confirmation of your acceptance of both these Terms and any amended Terms. It is your responsibility to check this page for changes each time that you use the Website. You can review the most current version of the Terms at any time on this page.
e. We are not responsible if information made available on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting with us and also primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk.
f. We do our best to provide quality and accurate images of the Products on the Website. However, all images of Products are for illustration only and we do not guarantee that the reproduction of an image on a device screen, will accurately reflect the true colours and nature of the Products.
g. You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your login details and all activities under your account. Save where a problem arises from the content of the Website we reserve the right to suspend or terminate accounts that violate these Terms.
h. By using the Website you agree not to use it in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only; in particular, you agree not to do, or permit to be done, on or from your computer, anything which would constitute a criminal offence under the Computer Misuse Act 1990 or other legislation. We reserve the right to report any such breach to the law enforcement authorities and to disclose your identity to them.
i. By using the Website you agree not to copy, modify or distribute content without permission.
j. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms.
k. You agree that your comments will not violate any right or any third-party rights and agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Website or any connected facility. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any unauthorised third-party.
l. Any new features or tools which are added to the Website shall also be subject to these Terms. You can review the current version of the Terms at any time on this page: https://wildingandwonder.com/policies/terms-of-service
m. We do not warrant that the quality of any Products, Services, information, or other material purchased or obtained by you will meet your requirements, or that any errors in the Service not committed by us will be corrected.
2. Products for sale on the Website
a. We do our best to make sure that the information about Products on the Website is accurate. However, we cannot always guarantee that the information is complete and/or error free in all respects. This is because the information regarding the Products displayed or referred to on the Website is usually based on information provided to us by the Wholesaler or Supplier.
b. If you have any pre-purchase questions about Products for sale on the Website, you can contact us by email or via our Contact Form here.
c. From time to time the price of Products on the Website may change. This can happen at any time and without notice, at our sole and absolute discretion. We reserve the right to discontinue any Product at any time.
d. If an item you have ordered is not as described or is flawed, you can return it. Please see our Returns and Refunds Policy on the Website.
e. As a consumer, you have statutory legal rights in relation to Products that are faulty or not as described and nothing in these Terms will detract from your statutory legal rights. Advice concerning your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
f. The Products sold through the Website are supplied to you for your domestic and private use only and not for any commercial, business or resale purpose. We reserve the right to refuse an order that we suspect is not for personal use and no liability will be accepted for any commercial or consequential loss.
g. All Products listed on our Website are subject to availability. We reserve the right at our sole and absolute discretion (but we are not obliged to exercise such right) to refuse any order you place with us, or to limit the sales of our Products to any person or household. We may exercise this right on a case-by-case basis. We further reserve the right to limit the quantity of any Product(s) purchased.
3. Purchasing Products
a. To place an order for any Products you must be over the age of 18 years and hold, or be an authorised user of, a valid debit or credit card. In placing an order, you are thereby guaranteeing that you are over 18 years of age, that the information you give to us is accurate, that you are an authorised user of the debit or credit card used to place your order and that there are adequate funds in the account to cover the cost of the order placed by you.
b. All Product prices include VAT, unless stated on the Product page, and are subject to change.
c. By your completing the checkout process and placing an order through the Website you acknowledge that you are offering to purchase the requested Product(s) from Wilding & Wonder and that your order for the Product(s) is subject to these Terms which are deemed to be incorporated in the contract between you and Wilding & Wonder.
d. You agree to provide current, complete and accurate purchase and account information for all purchases made on our Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
e. Please check your order carefully at each stage of the order process to ensure that the information that you provide is accurate.
f. Payment must be made at the time of placing the order through accepted payment methods. We use secure third-party payment processors to handle transactions.
g. Once we have received your payment for your order, you will receive a confirmation email. We will then process your order and dispatch it to you. You will then receive a Shipping Confirmation email to confirm that your order has been accepted and dispatched.
h. Whilst we do our best to maintain accurate stock and pricing levels on the Website, we reserve the right to refuse or cancel any order due to errors, suspected fraud, or unavailability. In such cases, we will not be liable to provide the Product to you and a full refund will be issued. If we accidently list a Product as in-stock when it is out of stock, or accidentally under-price an item, we will notify you of the error as soon as possible.
i. For out-of-stock items, where possible we shall give you the expected timescale for the delivery of your Product(s), as well as the options to either cancel your order, or purchase an alternative in-stock Product instead. If we are unable to contact you and obtain your response (both by e-mail) within 7 days of your placing the order, then the order will be deemed to be cancelled and any payment by you will be refunded as soon as is practicable.
j. We reserve the right not to supply an age-restricted Product(s) if we believe that you’re below the minimum required age.
k. We reserve the right not to fulfil your order if we are unable to obtain authorisation for your payment, or if you do not meet another condition of these Terms, without being liable to provide an explanation.
4. Shipping and Delivery
a. We ship to selected locations, and delivery times may vary based on your region. We currently do not ship Product(s) to destinations outside of Great Britain.
b. Shipping costs are calculated at checkout and added to the price.
c. It is important to us that your Product(s) are delivered to you on time, and we do our best to make sure that this happens. However, our delivery dates are not guaranteed and in the unlikely event that your order is delayed, we will notify you of this via email. We are not responsible for delays caused by third-party couriers or customs.
d. If you have ordered multiple Product(s), they may arrive in more than one delivery at differing times. That said, we do try to group Products together into fewer deliveries, to reduce our environmental impact.
e. You may need to sign an acceptance of the delivery (depending on the Product(s)) but if no one is available at your nominated address to sign an acceptance of delivery then the carrier will leave a note confirming that delivery has been attempted and that you will need to contact them to rearrange the delivery.
f. Please inspect your order upon receipt and contact us immediately if your Product(s) are defective, damaged or if you received the wrong Product. To do this, please follow the steps in our Returns and Refunds Policy.
g. Age-restricted Products (such as scissors and secateurs) must be received by someone who is over 18 years old on the day of receipt. The delivery courier will require you to provide proof of age identification to verify your age, in order to deliver the item. If this cannot be provided, we reserve the right to withhold the delivery.
h. If an order is not received by you, please contact us at hello@wildingandwonder.com within 14 days of the expected delivery date.
5. Returns, Refunds and Faulty Goods
a. Please see our Returns and Refunds Policy for information on how to request a return, the conditions under which returns and refunds are accepted, and the associated timelines and fees. All returns and refunds are processed in accordance with this policy.
b. If your Product(s) arrives damaged or defective, please follow the steps in our Refunds and Returns Policy so that we can resolve this for you. We shall respond to you in accordance with that Policy.
6. Complaints
a. Wilding & Wonder aims to provide an excellent Service and high-quality Products which meet your needs. If we are not getting it right please let us know. In order to ensure our Services remain at a high and improving standard, we have a procedure through which you can let us know of any reason why you are not satisfied with your dealings with us. This procedure is as follows:
- If you are unhappy with any aspect of our Services, please send an email to hello@wildingandwonder.com setting out the nature of your complaint including the date and time of the event that you’re complaining about, the nature of the event and how, subject to our investigation, you would like to see it resolved.
- All written complaints are logged and you will receive a written email acknowledgment within 48 hours of receipt by us.
- The aim is to investigate your complaint properly and reply to you within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
- Finally, please also let us know if you're happy with our Services too.
7. Liability
a. If we fail to comply with these Terms, we shall only be responsible for loss or damage suffered by you which is a reasonable and foreseeable result of our breach of these Terms up to a maximum of the price of the Product(s) plus delivery charges and we shall not be liable for any other loss or damage including, inter alia, consequential loss. However, we do not seek to limit or exclude our liability or any other liability which cannot by law be limited.
b. You further agree that you will indemnify us, and keep us indemnified, in full against all costs, expenses, liabilities, damages and losses including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us as a result of or in connection with any breach by you of these Terms.
c. We reserve the absolute right to vary, change or update the Website or its contents at any time and without prior notice but we are not obliged to do so. In consequence it is possible that some of the content on the Website may at any time be out of date. The purpose of the Website is to provide information only which should not be taken as advice on which you should rely. Wilding & Wonder makes no representations and gives no warranties or guarantees, either express or implied, that the Website and its content is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, but no further, no liability is accepted for any conditions, representations, warranties or guarantees or other terms which may apply to the Website, or any of its content, whether expressly or impliedly.
d. We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence) or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of, or reliance upon, any content displayed on the Website.
e. To the extent permitted by law and no more we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any Website linked to it.
f. We shall not be liable or responsible for any failure to perform, or for delay in performance, of any of our obligations to you if such failure or delay is caused by events outside of our reasonable control (the phrase “events outside of our reasonable control” means any act or event or occurrence which is beyond the reasonable control of Wilding & Wonder), including (but not limited to) Act(s) of God, wars, terrorist attacks, sanctions, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, heatwaves, pandemics (such as Covid19), interruption of transport, Government action or failure of public or private telecommunications or transport networks.
g. If such an event takes place and it affects the performance of Wilding & Wonder’s obligations to you in connection with an order then we shall contact you as soon as reasonably possible after we become aware of the act or event to notify you and Wilding & Wonder’s obligations to you will be suspended for the duration of the event. Where the event affects delivery of Products to you, we will contact you to arrange a new delivery date after the event is over unless the effect of the act or event is reasonably to negate the ability of Wilding & Wonder to perform the contract in which case we shall notify you of such negation and refund to you any money paid in respect of Products undelivered.
h. To the extent permitted by law we shall not be responsible for any indirect, incidental, or consequential damages arising from the use of our products.
8. Intellectual Property
a. Wilding & Wonder is the owner or the licensee of all intellectual property rights on the Website and its content (such as text, photographs, graphics, logos, button icons, images of any kind, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by relevant copyright laws and all such rights are reserved. You may not copy, reproduce, or distribute content without prior written consent which may in our absolute discretion be refused.
b. You are at all times responsible for ensuring that any person who gains access to the Website by way of your internet connection is aware of these Terms and that they comply with them. Permitted access to the Website does not include or apply to any commercial use of the Website or the features and contents on it.
9. Other Terms
a. When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.
b. Where this Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources or their security and such links should not be interpreted as an endorsement by us of those linked websites or resources. We shall not be liable for any loss or damage that may arise from your use of them.
c. We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay.
d. You understand that your information (not including debit or credit card information), may be transferred unencrypted and involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices. Debit and credit card information is always encrypted during transfer over networks.
e. Also on the Website you will find our Privacy Policy, Returns and Refunds Policy and Shipping Policy, together with other (if any) policies (including future variations) relevant to sales through the Website and these shall be deemed to be incorporated in these Terms.
f. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
10. Privacy
a. We only use your personal information in accordance with our Privacy Policy. Please take time to read this carefully because it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.
11. Legal
a. These Terms with any variation thereof by us constitute the entire agreement between you and Wilding & Wonder and supersede all earlier Terms (if any) between you and Wilding & Wonder.
b. Each of the provisions of these Terms operates separately from the others and if any court or appropriate competent authority shall decide that any of them are unlawful or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
c. If you are in breach of these Terms and we take no action, or if we delay in taking action, that does not mean that we have waived our rights to take action and we shall remain entitled to use our rights and remedies as we in our absolute discretion think fit. If we do decide to waive a breach by you, then such decision will always be communicated to you in writing signed by a Director of Wilding & Wonder Ltd but will not constitute a waiver of any subsequent breach by you.
d. Your use of the Website, any order placed thereon or any other dispute between you and Wilding & Wonder, including one related to these Terms, shall be governed by English law. The courts of England shall have exclusive jurisdiction over any such dispute or claim relating to these Terms or any contract created thereunder.
12. Company Information
- Company Name: Wilding & Wonder Ltd.
- Company number: We are incorporated in England and Wales and our Company Number is 14933265.
- Website: www.wildingandwonder.com
- Email: hello@wildingandwonder.com
- Registered Business Address: Wilding & Wonder Ltd, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset. BH16 6FA